Frequently Asked Questions

About Truvana Health

Truvana Health is a digital-first platform dedicated to simplifying Medicare plan selection for beneficiaries. Our mission is to make Medicare options more transparent and accessible, guiding you through the process with clarity and confidence.

We offer a personalized, end-to-end enrollment experience—from education to plan selection—serving as your free Medicare plan concierge. Our platform provides:

  • Access to multiple insurance carriers
  • Clear, jargon-free explanations
  • Tailored recommendations based on your unique needs

No, our services are completely free with no obligation to enroll. Our licensed agents provide unbiased advice to help you find the best plan for your situation.

We receive commissions from insurance companies when you enroll in a plan through our platform. However, this does not affect the price you pay, and we remain committed to providing impartial recommendations.

Absolutely not. The cost of a Medicare plan is the same whether you enroll through us, directly with the insurer, or another broker. Our goal is to help you compare options to find the best value.

No, we are an independent platform representing multiple insurance companies. This allows us to offer a broad range of options to best suit your individual needs.

We assist with:

  • Medicare Advantage (Part C)
  • Medicare Supplement (Medigap)
  • Prescription Drug Plans (Part D)

Our licensed agents help determine the most suitable plan based on your healthcare needs and budget.

Yes, we verify that your preferred healthcare providers and prescriptions are included in the plans we recommend, ensuring continuity of care and cost-effectiveness.

You can explore our resources at any time. However, to enroll in a Medicare Advantage, Medigap, or Prescription Drug Plan through us, you must first be enrolled in Original Medicare and be within an eligible enrollment period.

Understanding Medicare

Medicare is a federal health insurance program for U.S. citizens and permanent residents aged 65 and older, as well as certain younger individuals with disabilities. It consists of:
  • Part A: Hospital Insurance
  • Part B: Medical Insurance
  • Part C: Medicare Advantage Plans (offered by private insurers)
  • Part D: Prescription Drug Coverage

While Part A is typically premium-free for those who have paid Medicare taxes, Parts B, C, and D usually require monthly premiums. Truvana Health can help you understand the costs associated with each part.

Medicare Advantage plans are offered by private insurance companies and provide all Part A and Part B benefits, often including additional services like dental, vision, hearing, and prescription drug coverage.

Medigap plans are sold by private insurers to cover out-of-pocket costs not covered by Original Medicare, such as deductibles and copayments. They do not include prescription drug coverage.

Part D plans are standalone policies that cover prescription medications. They can be added to Original Medicare or certain Medicare Advantage Plans that do not include drug coverage.

You can enroll during:
  • Initial Enrollment Period: Starts 3 months before the month you turn 65 and ends 3 months after.
  • General Enrollment Period: January 1 to March 31 annually, for those who missed initial enrollment.
  • Annual Enrollment Period: October 15 to December 7, to make changes to existing plans.
  • Special Enrollment Periods: Triggered by specific life events, such as moving or losing other coverage.

You can enroll by:
  • Applying online at ssa.gov/benefits/medicare
  • Calling Social Security at 1-800-772-1213 (TTY: 1-800-325-0778)
  • Visiting your local Social Security office

For personalized assistance, contact our licensed advisors at 1-800-TRUVANA or email us at support@truvanahealth.com.

Have more questions?

For personalized assistance, contact our licensed advisors at (800) 209-7035 or email us at support@truvanahealth.com.